Job Description

Responsible for coordinating and maintaining the clerical functions and duties of a designated unit or program. Utilizes customer service skills when greeting patient / visitors and answering telephone.

Demonstrates the ability to complete worklist tasks triggered by physician orders or nurse generated tasks under the direct supervision of licensed nursing personnel.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Duties

• Utilizes customer service skills when addressing patients / visitors, physicians and co-workers face to face and on the telephone.

Complete worklist tasks triggered by physician orders or nurse-generated tasks. Updates and maintains patient records as prescribed by the hospital and unit policy to allow functional use by nursing and medical staff.

• Functions as information source for medical and nursing staff, patients, and visitors. Relays written and verbal communication and will be responsible for reporting all pertinent patient / family observations to the professional staff.
• Performs activities designed to support unit as directed such as ensuring compliance with environmental standards by performing light housekeeping duties and participation in performance improvement activities including compliance checks, data accuracy checks, etc.
• Assists in maintaining adequate amount of supplies on the nursing unit and obtains other items as needed from Central Supply and Par Level.

Qualifications

Education, Credentials, Licenses :

High school diploma or GED

Specialized Knowledge :

Basic computer literacy

Kind and Length of Experience :

• Successful work employment history
• Prior clerical experience including phone etiquette
• Data entry

If, for any reason, you are having difficulties applying, please contact our recruitment team at

Last updated : 2024-04-23